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UNL Academic Technologies supports classrooms differently depending on ownership and service level agreement:
General Purpose Classrooms
UNL General Purpose (GP) classrooms are owned by Academic Affairs and the Office of the University Registrar. GP classrooms are centrally scheduled by the Registrar. UNL Academic Technologies is responsible for the support and maintenance of the teaching technology and provides immediate issue response for instructors. Instructors teaching in GP classrooms can call the Classroom Tech Help line at (402) 472-5511 to receive immediate support. This number is routed through ACD. The primary agents in ACD are the Academic Technologies support staff, with secondary phone support rolling to the Help Center.
When responding to a call on the Classroom Tech Help line please request the following information:
- Name and contact information of the caller
- Building and Room Number (if not a GP classroom, proceed to support instructions below)
- Description of issue
- Do they want a technician to interrupt the class or address the issue at a later date.
Use the request form on the General Purpose Classroom Support - UNL service page to create a ticket. The information should also be relayed to Academic Technologies through the Learning Spaces Teams channel. Be sure to include the unlclassroomsupport tag in the Teams message to notify the technicians.
List of GP Classrooms
GP classroom support during the evenings (Monday-Thursday) is provided by Help Center student staff that have been trained to provide immediate support.
Service Level Agreement Support:
Academic Technologies supports some department and college-owned classrooms through AV support service level agreements.
List of AV Support Service Level Agreements
Only those service agreements specifying "Full Support" receive immediate response in the same manner as GP classrooms. Tier 3 and MOU service agreements do not receive immediate support. Initial troubleshooting is the responsibility of the space owner. Academic Technologies will respond to support ticket requests for issue follow-up and resolution. Critical issues will be addressed immediately based on staff availability.
Use the request form on the AV Design and Build service page for issues in Tier 3 SLA and MOU rooms.
All other classrooms:
Support of classrooms that are not GP or part of a service level agreement is not the responsibility of Academic Technologies. These requests should be directed back to the space owner or local IT team. Hourly rate support can be requested by submitting a ticket to RESP Academic Tech - UNL - AV.