Post-Migration - Microsoft Applications Grayed Out

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Description of Error

Upon the first login of Microsoft Applications (Word, Excel, PowerPoint, etc.) in both the desktop version and web version, some devices are popping open a Privacy notice that causes the window to be grayed out which does not allow you to access the file to make edits.

Example image of what this looks like:

This is a text heavy image explaining the Privacy option for cloud-based services. The close button is grayed out and unable to be clicked on.

Resolution - Desktop Version

In the grayed out window of the Microsoft Application (Word, Excel, PowerPoint, etc.), you will push the Escape key on your keyboard.

Resolution - Web Version

From your Microsoft Application (Word, Excel, PowerPoint, etc.) home page you will need to create a new document to see the privacy window and accept/close it.

In the Word web Applicatoin home screen, a red box is surrounding the option to create a new blank Word document. In the Excel web Applicatoin home screen, a red box is surrounding the option to create a new blank Excel workbook. In the PowerPoint web Applicatoin home screen, a red box is surrounding the option to create a new blank presentation.

For Additional Help

If you need additional help, here are some options:

Review articles in the NU Support Knowledge Base
Drop into the virtual Technical Assistance Room, available Tues. - Fri. mornings from 8-10:30am CST
Call the ITS Help Center:
- HuskerTech: (402) 472-3970
- LoperTech: (308) 865-8363
- MavTech: (402) 554-4357
Email nusupport@nebraska.edu