Body
Objective
This will walk technicians through the basic process of connecting to end users to provide support.
Users
Technicians who have completed level 1 or level 2 endpoint training in bridge
Before You Begin
Please make sure you are able to login and have access to the system
Steps
- Login to the representative console on your computer
- Then choose Generate Session Key In the top center of the console
- On this screen you have the option of giving the user the session key so they can enter it into their support button prompt. Or you can send them a direct link to download and join your queue.
- Once you send them the key, they will need to enter it into the page https://nuhelp.nebraska.edu/ They then need to hit submit.
- They then hit submit and it will take them to a page where it will ask if they want to start a remote support session with you.
- It will then download and give them instructions on running the session