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Self Service Duo Touch-ID Enrollment
If you have access to the previous device or number on file, you can setup Touch-ID authentication in Duo yourself through the Self Service portal.
Troubleshooting
Visit TrueYou Self Service by accessing https://trueyou.nebraska.edu and clicking the login button located at the top-right.
- You will need to login using the TrueYou tile and provide your username and password.
- When prompted for two-factor, you will be allowed to use phone call or SMS text two-factor methods.
- Once authenticated, use the “Manage TrueYou Two-Factor Devices” option.
- A new page will populate either showing an "Enroll" or "Manage TrueYou Two-Factor Devices" option
- You will be prompted for two-factor again, but phone call or SMS text messages are allowed.
- Once in Duo Device Management Portal, select "Add a device".
- Select the option "Touch ID".
- Select "Continue" to proceed.
- Finally, once prompted provide your input on your Touch-ID to configure Touch-ID Authentication
Authenticating with Touch-ID
- The next time you log on using Duo, you can select Touch ID from the drop-down list of your authentication devices.
- Click on Use Touch ID and touch the Touch ID button when prompted.
Note: Duo will default to using the most secure method on your account. You may need to select "More Options" to change to your desired method