Single Number Reach

Objective

Single Number Reach (Simultaneous Ring) is a feature that can be enabled on any Cisco VoIP Phone or Soft Phone device, so that whenever a call is received on a specific line it will simultaneously ring not only the number called but other numbers designated by the end user. For example, when enabled, Single Number Reach will ring both your desk phone and your cellphone simultaneously.

**If you use Single Number Reach and you do not answer on either your desk phone or your second device, the in-bound call will go to your work Voicemail.**

Single Number Reach is set up in the Cisco VoIP Self Care Portal (http://phone.unl.edu/) Click on the link labeled Cisco Unified Communications Self Care Portal.  

Users

• University employees

Steps

To Enable Single Number Reach in the Self-Care Portal

1. Click on “Phones” tab at top of page
2. Click on “My Phones”
3. Click on “Add an Additional Phone” button in the “Additional Phones” section towards the bottom of the page
4. Type in the phone number of the device you wants calls to go to

             a. Type the number as though you were dialing it from your desk phone (i.e. 94025551234)

Or

              b. When you are calling other VoIP phone users at UNL from this number and want their Caller ID to display

                  your desk phone number, you may enter the number using the E.164 format (i.e. +14025551234)

5. Enter a Description, if you like
6. Click on the box beside “Enable Single Number Reach”
7. Make sure a checkmark appears next to your desk phone number.

To Create A Schedule

1. If you wish to create a schedule to designate specific times that both your desk phone and additional device (i.e. your cellphone) will ring, click on the box beside “Create a schedule for this assignment.”

• Follow the instructions in the pop-up box. Note that Military Time is used (24-hours vs. a.m. and p.m.)
• Make certain to set the correct Time Zone
• Click the Save button to save and close your schedule.

1. Click the Save button to save and close your additional number.

To Disable Single Number Reach in the Self-Care Portal

1. Click on the “Phones” tab at the top of the page
2. Click on “My Phones”
3. In the “Additional Phones” section, click on the button for the additional phones you wish to disable Single Number Reach on.
4. From the pop-up menu, choose “Edit.”
5. Uncheck the “Enable Single Number Reach” checkbox.
6. Click Save.

The Single Number Reach feature is now disabled. Log out of the Self-Care Portal and close the browser.

Advanced Options

If you need to control any of the timing delays used by Single Number Reach, or if you would like to change the method of accepting Single Number Reach calls, there are a few additional options available to you.

NOTE: Several of these settings are configured by default to prevent callers from reaching the voicemail of the additional phone. Instead, these settings try to guide callers back to the voicemail of the desk phone.

1. While creating or editing an additional number, click on the “Advanced Timing” link at the bottom of the window.
2. If you would like to change how long Call Manager waits after ringing your desk before it starts ringing your cellphone as well, change the “Wait______seconds before ringing this phone….” Setting. By default, this is set to 4.0 seconds. It can be reduced to 0.00 if you want both your desk phone and the additional phone to ring immediately.
3. You can choose between two methods of preventing calls from going immediately to the additional phones voicemail.

Option 1: Using a time delay of ___ seconds to detect when calls go straight to voicemail.

Option 1: Require you to respond to a prompt to be connected.

NOTE: When a call is received on the additional phone there is no way to tell if the person called the additional phone directly or if the call came via Single Number Reach. Option 2 allows you to know what way a call reached the additional phone.

1. Generally, if Call Manager stops ringing an additional phone after 19 seconds, it will avoid the call going to the additional phone’s voicemail. If this is not the case, you can reduce “Stop ringing this phone after _____ seconds …” timer.
2. Press the Save button at the bottom of the Advanced Call Timing window.
3. Press the Save button at the bottom of the Additional Phone window.