UNL Single Sign-On - Access Denied While Authenticating to a Service

Overview

If you receive a "You don't currently have access to this service" message after signing in, it means your account does not currently have the role or permissions required to access the service.

This message indicates that authentication was successful, but authorization was not. In other words:

• You successfully signed in.
• The system recognized your account.
• Your account does not currently have the role, affiliation, or permissions required for the service you are attempting to access.

This can occur for several reasons depending on your relationship with the university.

• Applicants and Recently Admitted Students
• Alumni
• Faculty & Staff
• Additional Assistance

Applicants and Recently Admitted Students

If you are an applicant or recently admitted student attempting to access MyRed, do not use the Log In With MyUNL option.

Your Lincoln account is not activated until you become an active student. Attempting to sign in with MyUNL before your account is active may result in an access denied message.

Instead, use the Log In With NUID option.

After selecting Log In With NUID, you will be redirected to the TrueYou sign-in page.

Sign in using:

• Your NUID followed by @nebraska.edu
• Your TrueYou password

Example: 87654321@nebraska.edu

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Alumni accessing MyRed

If you graduated more than one year ago and need to access MyRed to request transcripts or perform other alumni-related tasks, first try signing in to MyRed using your existing TrueYou account.

1. Go to myred.nebraska.edu.
2. Select "Log in With NUID".
3. Sign in using your TrueYou credentials.

If you are able to sign in successfully, no additional action is required.

If you receive the "You don't currently have access to this service" message after signing in, your TrueYou account may need to be reactivated.

Reactivate your TrueYou account

1. Go to trueyou.nebraska.edu.
2. Select Re-Activate Account.
3. Follow the on-screen instructions to verify your identity and reactivate your account.

After successfully reactivating your account, sign in to MyRed again using your TrueYou credentials.

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Faculty and staff

If you are a faculty or staff member receiving this message, access to the service may not have been assigned to your account.

1. Contact your supervisor to determine whether you should have access.
2. If access is required, work with your supervisor or the service owner to request the appropriate permissions.
3. If you do not know who the service owner is, or your supervisor is unsure who to contact, please reach out to the Help Center.

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Additional Assistance

If you are a student and continue to receive the Access Denied message after following the steps above, contact the Help Center for assistance.

When contacting support, please include:

• Your NUID
• Your username (if known)
• The service you are attempting to access
• A screenshot of the error message, if available

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