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Description of Error
When using Poppulo Harmony SIgnage Cloud, you may encounter an error message that says Error 403 Access Denied even though you're using a part of the portal that you have proper access to.
Resolution
Your login credentials for Poppulo Harmony Signage Cloud cached in your web browser have expired or become corrupt. To resume use of Poppulo Harmony Signage Cloud, please do the following:
- Clear your web browser cache and cookies
- Close and relaunch your web browser
- Log back into Poppulo Harmony Signage Cloud and resume your work
For Additional Help
If you have followed all of the steps in this article and you are still unable to access Poppulo Harmony Signage Cloud, please submit the Digital Signage Service Request form for additional assistance.