Email FAQ

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Q: What is my login information?

A: The username is your campus username with @'domain'.edu added to the end

  • username@unl.edu, username@unk.edu, username@unomaha.edu, username@nebraska.edu
  • The password is your campus or TrueYou password.

 

Q: Where do I login?

A: The best place to login is at https://portal.office.com 

  • username@unl.edu, username@unk.edu, username@unomaha.edu, username@nebraska.edu
  • The password is your campus or TrueYou password.

 

Q: Why does my Microsoft profile not match my email address, for example “username@campus.edu" instead of "username@something.campus.edu"? eg: herbie@unl.edu instead of herbie@huskers.unl.edu

A: If you use any Microsoft service (Office, Outlook, etc.), you have a Microsoft account. The account located in your Microsoft profile is the Microsoft account you are using to access your  email service. While it looks like an email, it is just a unique identifier for you on your campus. *Students with huskers.unl.edu email addresses will login with username@unl.edu but will not receive email if sent to username@unl.edu

 

Q: If my device won't automatically configure the email server settings, how do I manually set them?

A: Use the setting below: 

Incoming IMAP Settings:

  • Server name: outlook.office365.com
  • Port: 993
  • Encryption method: SSL

    Outgoing SMTP Settings:

  • Server name: smtp.office365.com
  • Port: 587
  • Encryption method: TLS

 

Q: As a student, when do get my email account?

A: Once you have met with your advisor and/or enrolled in a class, an email account will be assigned to you. It may take a day or so after the enrollment for an email account to be assigned. All official notifications are emailed to your University email account. It is important to check this account frequently. *You are not eligible to download MS Office until you are enrolled in a class.

 

Q: As a student, how do I know what my email address is?

A: The day after you meet with your advisor or enrolled for your classes, you can find your email address by logging into your MyBlue, MyRed, or MavLink account and clicking on the Email Address link located in the Profile section in the left menu.

 

Q: As an employee when do I get my email account?

A: Once you have an officially assigned University role, an email account will be automatically assigned. 

 

Q: As an employee, how do I know what my email address is?

A: The day after your email is ready, you can find your email address by logging into FireFly and clicking on Employee Self Service (ESS) and then on My Employment > Position Information, and your email will be listed in the Work Address section.

 

Q: As a former employee, what happens to my email after I leave?

A: Unless an employee is granted Emeritus status, all IT services, including email, will be removed upon offboarding date.

All Former employees are subject to their campus offboarding policy. This is being re-evaluated as it relates to the new EM16 policy. More information on EM16 can be found here https://its.nebraska.edu/policies-processes/responsible-use-of-university-computers-and-information-systems

 

Q: How do I set up Outlook for my campus email on my mobile device?

A: Download and install the official app from Microsoft

Q: How long can students keep their campus email account?

Current Students:

  • UNK - Once students are enrolled in a class, an email account is assigned to them. It may take a day or so after the enrollment for an email account to be assigned. All official notifications are emailed to a students' University email account. It is important to check this account frequently. 
  • UNL / UNO - Once students are admitted to the university, an email account is assigned to them. It may take a day or so after admission for an email account to be assigned. All official notifications are emailed to a students' University email account. It is important to check this account frequently. *Students are not eligible to download Microsoft Office until they are enrolled in a class.

Past Students: Once an account is removed from the system data and email are not recoverable.

  • UNK - 2 years after the last day of enrollment
  • UNL - Access to email and other MS365 apps will end at the same time two years after your last enrolled class or graduation.
  • UNO
    • Undergraduate Students - 2 years after last enrollment
    • Graduate Students - 4 years after last enrollment
    • Intercampus Students - UNO accounts are removed at the end of their last intercampus approved semester
    • ILUNO Students - Accounts are removed at the end of their last enrolled session
    • Alumni - 5 years after the conferral of their degree

 

Q: What is the maximum number of recipients for one email?

A: The maximum number of email recipients is 100. If you have a need to send more than this please contact support@nebraska.edu

 

Q: What is the largest email I can send?

A: The maximum total size of an email message, this includes the message header, the message body, and any file attachments is 50MB.

 

Q: How much storage space will I have?

A: Depending on your role, your mailbox may be 49.5gb or 99.5gb. To check how much storage you are using, login to Outlook on the web and click on the gear in the upper right. Click on View all Outlook Settings > General > Storage.

 

Q: Do I need a Campus Email account if I already have a personal Microsoft account?

A: Yes, you need your campus email account. 

  • Your student email account provides the benefits of Microsoft in an ad-free environment.
  • You will need to use your campus email account for all campus notifications and emails.
  • Canvas will only communicate with you through your campus email account.

 

Q: Will my Campus Email affect my personal Microsoft account?

A: No, it does not. Campus Email is powered by Microsoft but it is separate from other email accounts you may have with Microsoft.

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Details

Article ID: 58
Created
Wed 2/7/24 3:14 PM
Modified
Fri 5/17/24 9:25 AM

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