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Background / Overview
If you need to provide an update to a ticket or service request that you have previously submitted, you can do so view the NU Support Client Portal.
Steps
1. Follow the steps in the KB article How do I view tickets I've submitted in the NU Support Client Portal? to find the ticket you wish to update.
2. Click the title of the ticket to open it.
3. The ticket contains the following item:
- Withdraw Request - Allows you to cancel the ticket/request.
- Add Attachment: Add an attachment related to the ticket/request.
- Add Alert: You can designate when you would like to receive notifications regarding your ticket/request.
- To TDNext: Only available for Technicians.
- Description: Details of the ticket/request.
- Feed: Updates to the ticket/request entered by the technician or you.
- Comment: Add new details to the ticket/request.
- Update: Only available for Technicians.
To enter a Comment/Update
1. Click Comment.
2. Enter your Comment.
3. Click the Notify All Users icon. All Technicians associated with the ticket will be listed. If necessary, click the X to remove people that you don't want to be notified.
4. Click Save.