NU IT Service Management - NU Support - TeamDynamix (TDX)

TeamDynamix (TDX) is the new IT Service management (ITSM) system for the University of Nebraska. The system provides numerous capabilities to improve service delivery and customer support, including incident management (trouble ticketing), request, change control, knowledge management, and service catalog.

Benefits & Features

Single tool for all IT support across the University of Nebraska system.

Getting Started

Training resources are available for all Technicians. View the Training Resources page for details on how to use the TeamDynamix system.

Eligibility

All University of Nebraska students, staff, and faculty have access to this Client Portal at https://nusupport.nebraska.edu/, including the Services Catalog and Knowledge Base. Access to TDNext (ticketing, reporting, change enablement, and asset management) is limited to employees with an IT-related job function and all users with an Agent role in Footprints have the Technician role in TDX.

Pricing

ITSM and the TDX product are offered by ITS Client Services as a common good service. There is no cost to use the system.

Additional Information

Timeline for implementation

• Apr 2 – New tickets will no longer be allowed in Footprints

  • Inbound emails to Footprints will be redirected to flow into TeamDynamix (TDX) 

• Jul 1 – Footprints will be read only 

  • Between Apr 2 and Jul 1, teams should work to resolve as many tickets in Footprints as possible.  

Existing tickets in Footprints will NOT be migrated.  Teams should work to resolve as many existing Footprint tickets as possible and are responsible for creating new versions of those tickets that cannot be resolved in a timely manner in TeamDynamix (TDX).

Support

For the most efficient support experience, please submit a ticket using the request form on this page. Alternatively, contact your campus Help Center location via email, by phone, or in person.