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Any breach of security incident must be immediately reported via the Security Incident Reporting Form. If you suspect a security incident has occurred that could impact the University’s network, computers or data, you are required to report the incident immediately.

TeamDynamix (TDX) is the new IT Service management (ITSM) system for the University of Nebraska. The system provides numerous capabilities to improve service delivery and customer support, including incident management (trouble ticketing), request, change control, knowledge management, and service catalog.

The log analysis service is responsible for collecting, indexing, correlating, and managing multiple streams of data owned by the University of Nebraska System. Multiple systems and tools are used for this service. The two primary tools are Splunk and Cortex Data Lake.

Remote Support empowers IT Staff to quickly and securely connect to endpoints, anywhere.

The ITS Security team, a division of Information Technology Services (ITS), serves as the primary content manager for the ITS-05 Standard for Security Awareness and Training at the University of Nebraska.

Vulnerability and compliance management creates a secure environment at the university by providing technicians with the necessary tools to quickly identify and mitigate any security risks or potential threats.

Academic Video - YuJa - Support Request

Digital Signage Service Request Form

Additional tech support resources, including popular services and knowledge base articles.

Plagiarism Prevention - TurnitIn - Support Request

Survey Tool - Qualtrics - Support Request

Basic ticketing operations, functions and administration within TeamDynamix.

For areas supported by the A/V Design and Build - UNL team via an MOU or SLA who need assistance with an A/V system.