Basic ticketing operations, functions and administration within TeamDynamix.
Benefits & Features
The Ticketing application (TDNext) in TeamDynamix is used to gather the information necessary to quickly resolve issues. Users can initiate an incident by emailing nusupport@nebraska.edu, submitting a general help request from the NU Support client portal, using a specific help request form linked to a service, or a Technician can create an incident from within TDNext.
Features such as service-specific forms, response templates, task templates and desktops help gather the correct information to resolve the issue or address the request, and provide ways to communicate with the user to quickly and efficiently resolve issues and service requests.
Getting Started
Training resources on using the TDNext Ticketing application are available in the Knowledge Base.
Eligibility
The ticketing application (TDNext) is available for employees with an IT related job function.
Pricing
ITSM and the TeamDynamix product are offered by ITS Client Services as a common good service. There is no cost to use the system.
Support
For the most efficient support experience, please submit a ticket using the request form on this page. Alternatively, contact your campus Help Center location via email, by phone, or in person.