The TeamDynamix (TDX) Knowledge Base (KB) contains internal and external articles supporting NU ITS Services.
Benefits & Features
Using the Knowledge Base to provide information to end users and Technicians about NU ITS Services supports user self-help by giving them the information they need to solve common issues without additional help and provides Technicians with knowledge and resources to resolve common issues consistently and without additional involvement
Getting Started
Any technician can create an internal or public Knowledge Base article or revise an existing article. The article/revision will then need to be reviewed and Approved and/or Published before the article is available in the Knowledge Base.
Read Creating TDX Knowledge Base Articles: Where Do I Start? and the articles listed to the right for help creating and approving Knowledge Base articles. Additional training resources on creating and editing Knowledge Base articles are available in the Knowledge Base.
Eligibility
Creation of Knowledge Base articles is limited to TeamDynamix technicians - generally employees with IT-related job functions - who have access to the TDNext application.
Pricing
ITSM and the TeamDynamix product are offered by ITS Client Services as a common good service. There is no cost to use the system.
Support
For the most efficient support experience, please submit a ticket using the request form on this page. Alternatively, contact your campus Help Center location via email, by phone, or in person.