Creating, managing and delivering reports in TeamDynamix (TDX).
Benefits & Features
Reporting and desktops can be developed to group and display the information in Team Dynamix, either to easily identify and resolve incidents and service requests and also to view metrics about how the system is being used. Numerous reports have been developed by TD Admins to help TDNext users easily find tickets based on different criteria, and grouping of those reports have been created on desktops that are assigned to users.
Getting Started
Training resources on creating and managing reports and desktops are available in the Knowledge Base.
Eligibility
Reporting and desktops/dashboards are limited to TDX technicians, generally those with IT-related job functions, who have access to the TDNext application. Technicians have access to create their own private reports and desktops.
Pricing
ITSM and the TeamDynamix product are offered by ITS Client Services as a common good service. There is no cost to use the system.
Support
For the most efficient support experience, please submit a ticket using the request form on this page. Alternatively, contact your campus Help Center location via email, by phone, or in person.