Beyond Trust - Connecting to an End User

Objective

This will walk technicians through the basic process of connecting to end users to provide support.

Users

Technicians who have completed level 1 or level 2 endpoint training in bridge

Before You Begin

Please make sure you are able to login and have access to the system

Steps

  1. Login to the representative console on your computer
  2. Then choose Generate Session Key In the top center of the console
    A red arrow pointing to the button "Session Key" In the top cener area of the representitive console
  3. On this screen you have the option of giving the user the session key so they can enter it into their support button prompt. Or you can send them a direct link to download and join your queue.
  4. Once you send them the key, they will need to enter it into the page https://nuhelp.nebraska.edu/ They then need to hit submit.Showing the webpage nuhelp.nebraska.edu with the sesson key spot in the top right cornner
  5. They then hit submit and it will take them to a page where it will ask if they want to start a remote support session with you.Showing the download confermation page to start a session
  6. It will then download and give them instructions on running the session
     
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