Mac User Authentication after Cloud Collaboration Migration - Platform SSO

Overview/Background

The following screenshots of the authentication user experience for Platform Single Sign-On (PSSO) were captured on macOS 15.

Platform SSO on macOS 14 behaves similarly but the prompts may appear differently from the macOS 15 behavior shown here. For best experience, it’s suggested the device is running the latest version of macOS.

Post Migration Setup

  • Upon installation of the required components, a system notification will appear at an undetermined interval prompting the user to log in.

Registration Required: Use your identity provider password to log in to your Mac.

  • In macOS 15, upon clicking the system notification, users are shown a registration window with the option to continue.

Dialog box indicating Platform Single Sign-on Registration is required with the option Continue to be selected. Platform SSO asks for credentials

  •  The user will then enter their TrueYou Username in an SSO window.

Microsoft SSO to register device with Microsoft Entra

  • After successful authentication in SSO, the user will enter their password once more which will bring their local account password in sync with their Microsoft account.

Microsoft Entra asks for a password. Successful Platform Single Sign-on Registration is complete.

  • User is logged into SSO and their passwords have been synched.

For Additional Help

If you need additional help, here are some options:

100% helpful - 1 review
Print Article