Cant manage a password due to incomplete identity

Objective

How to fix an incomplete identity.

Users

Anyone with SailPoint privileges.

Before You Begin

When you attempt to reset a password but there is no password to manage, verify the users identity is incomplete by there being no Structured Data and no Application Accounts.

Steps

To fix this:

  1. Go to the menu and select custom and refresh identity.
    A menu in SailPoint displaying the correct location to find the refresh button surrounded by a red box

  2. Enter the incomplete identities NUID and select Submit.
    A SailPoint form with an NUID entered an a red box surrounding a submit button

  3. You should now see that there is an application account that you can reset a password for.

NOTE: This is a fix for the user account, but you still need to create a ticket for IAM as this is still an error they need to be aware of.

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