Objective
This Article will walk technicians and managers through reviewing past Beyond Trust Remote Support sessions
Users
Technicians and Managers of Beyond Trust
Before You Begin
You will need to know some basic info about the session you are trying to find
Steps
- Login to Beyond Trust Remote Support via https://nuhelp.nebraska.edu/login
- Click on reports on the left side panel
- Select all the options based on what you are trying to generate a report on.
- Session Is most likely what you are looking for. It will show you a list of all of you sessions and who they were with. It will also let you download past recordings and chat transcripts.
- Summary Report will show you the total amount of sessions and some statistics on the representative’s sessions.
- If you are a manager and are trying to run a report on your team and can’t, Please create a ticket and assign it to
RESP Security - Engineering - NU group.