Campus telephone service is provided using Voice over IP (VoIP) technology, which operates on a more robust and redundant infrastructure while offering most of the same features you are familiar with from legacy landline phones, but with quicker turnaround times for new installations and configuration changes.
Benefits & Features
Information Technology Services uses Cisco Unified Communications (UC) to leverage the best technology to provide advanced, secure communications capabilities. The backbone of Cisco UC is Voice over Internet Protocol service or VoIP.
Cisco VoIP Unified Communications provides several features:
- Cisco VoIP telephones with many advanced features including call history, feature buttons, a high-quality two-way speakerphone, and a phone model that includes a color display and speaker.
- Collaboration with the other campuses will be easier as the Lincoln and Omaha campuses will be part of the corporate directory. All calls to colleagues on the Lincoln and Omaha campuses will be toll free
- Phone calls are securely encrypted
- Mobility features that allow incoming calls to your Cisco phone to simultaneously ring your cell phone or to hand-off in-progress calls to your cell phone
- Jabber application for instant messaging, presence and call control capabilities of your desk phone. Jabber can be used in addition to a physical phone or optionally as a softphone in place of a physical phone
- Self-care Portal allows users to manage some aspects of their VoIP service (secure log-in required)
Getting Started
Desk Phones
Desk phones are physical devices that sit on your desk. Desk phones support:
- Jabber integration
- Speaker and hands free capabilities
- Dynamic soft keys
- Message waiting indication
- Headset port
- Single number reach
Soft Phones
Soft phones allow you to make phone calls via your computer or mobile device. Soft phones support:
- Instant messaging and presence
- Desktop and file sharing
- Directory access
- Outlook integration
- Chat History
- Conferencing
Eligibility
Campus phone service is available for departmental (faculty/staff) use. Students are not eligible for campus phone service.
Pricing
The University's Cisco Unified Communications Management (CUCM) system provides modern features and devices at a reduced departmental cost. Domestic Long distance service is included with all campus phone service packages. (International Long Distance is charged per min. and varies across each country)
View phone set options and pricing
Additional Information
Self Care Portal
The Self Care Portal is a website that allows you to make changes to your phones configuration remotely. Some of the things you can do are turn on / off call forwarding, update speed dials, and configure Single Number Reach.
Single Number Reach
Single Number Reach is a feature that allows you to configure your University phone and another phone to ring at the same time when ever someone calls your University phone number. IT allows you to answer incoming calls to your Cisco VOIP phone from a remote destination, such as your mobile phone.
Call Blocking Policy
The methods that we have at our disposal and from several of our Telephone service providers to block calls limit us to only being able to block calls from a particular number from calling an entire campus. We are not able to block a number from calling a specific number on a campus. Since this limitation prevents calls from a blocked number (including in the case of a spoofed number, from the legitimate user of that phone number) from calling anyone on the designated campus we ask the following:
- Harassing phone calls: Please first contact the appropriate campus public safety office and file a complaint. Then please provide the case number so that we can link it to the request.
- UNK Police Department: 308-865-8911
- UNL Police Department: 402-472-2222
- UNO Department of Public Safety: 402-554-2911
- Robo Calls / Telemarketing Calls: If you are getting unwanted solicitous calls multiple times a day over a 2- or 3-day period from the same number, let us know and we will put a block on the number for 14 days.
If you have questions about this policy, please submit a request or contact ITS – Telecommunications @ telecom@nebraska.edu or 402-472-3434.
Location
Campus phone services are available in Kearney, Lincoln, Omaha, and four Extension office locations: Ithaca/Meade, Concord, North Platte, Curtis.
Support
For the most efficient support experience, please submit a Campus Phone Request using the form on this page. For assistance, contact Telecom Client Services at 402-472-3434.