Description of Error
When trying to install an application from the Adobe Creative Cloud application and you receive the message: “You don’t have access to manage apps”
Resolution / Next Steps
Follow the directions below to fix this error on a Windows computer.
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Sign out of the Creative Cloud application
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Close the Creative Cloud application
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Open a new File Explorer window
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Locate the following folder:
“C:/Program Files(x86)/Common Files/Adobe/OOBE/”
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Right click the Configs folder and choose Cut
[Be sure not to Copy, but Cut this folder we need it to be gone from the current location]
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Paste the Configs folder on the Desktop
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Close all application and restart the computer
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Login in to your computer
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Open the Creative Cloud application and login to your Adobe account
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The Adobe apps should populate and you can now install the desired applications
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Delete the Configs folder on the Desktop
Follow the directions below to fix this error on macOS.
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Sign out of the Create Cloud application
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Go to the Creative Cloud Menu and Quit the application
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Open a new Finder window
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Click on the Go menu
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Choose Go to Folder. . .
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In the Go to Folder. . . box enter
/Library/Application Support/Adobe/OOBE/
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Then click Go
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Right click [control+click] the Configs folder and choose Copy “Configs”
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Paste the Configs folder on the Desktop
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Next go back to the OOBE folder and right click [control+click] the Configs folder and select Move to Trash
Note: you may need to enter your computers password to perform this action.
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Launch the Creative Cloud application
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Login to your Adobe account
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The Adobe apps should populate and you can now install the desired applications
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Move the Configs folder on the Desktop to the Trash
For Additional Help
If you continue to have issues, it is recommended to run the Creative Cloud Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html