Lost or Stolen Device

Objective

In the event a University-owned device is lost or stolen, remain calm and take immediate action to safeguard private data. The following steps will help you start the recovery process locally. Your IT support staff can initiate management system functions to help locate, or potentially wipe a device remotely. Here are the recommended steps to ensure we secure your information as quickly as possible

Users

* Faculty, Staff, Student

Before You Begin

Local authorities should be contacted as soon as possible to start a report. The remaining actions can be completed after local authorities have been identified and contacted.

Steps

1. Report to local authorities

• Provide as many details as possible including vicinity where device(s) were noticed missing, model number, identifying serial number, or any other clear identifiers (department inventory stickers, personal decals or stickers, etc)
• Ask for a copy of the report when completed

2. Contact IT

• Reach out via phone or email to your IT support staff. See this link for more information: Technology Support
• Provide as many details about your device as possible. If your IT contact does not have your contact information, make sure to include
  • Phone Number
  • First and Last Name
  • NUID
• Your IT contact will be able to assist you with the remaining steps. If you are unable to reach your IT support staff, we recommend calling your campus Help Desk if additional assistance is needed. If you've submitted a ticket here , feel free to proceed with the remaining steps.

3. Change Passwords

• Your accounts are vulnerable depending on the state your devices were lost or stolen. Please visit https://trueyou.nebraska.edu/ to update your SSO login information. For a detail guide, please visit our support article.
• Browser profiles often have built-in password storage. See how-to guides for the most common used browsers:
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

4. Remotely lock or wipe the device

• Please see how-to guides for common devices. We recommend waiting for someone from your IT support staff if you are unsure of these procedures.
  • Microsoft Windows PC
  • Apple devices (Your IT support staff may have other methods of issuing an erase command if the device is not tied to an iCloud account)
  • Android or Google Devices

Now that you've secured your information as much as possible, please work with your department to secure a replacement device. If you've made it to this point in the guide, thank you for protecting your data!