Overview/Background
This article is meant to assist anyone who is presented with "Enter your bypass code" as the only two-factor option when authenticating to a service.
Why this may have happened?
- This issue occurs when users begin Duo Mobile device enrollment but quit before downloading and installing the Duo Mobile app.
- Could have used telephony in the past, but that is now not supported, don't have a compatible method or secure options on account
Issue Description
The user attempts to access a service and after providing their username and password is presented with a Duo prompt with the title, "Enter your bypass code". The user does not have a bypass code to use and there are no alternative methods available.
Resolution
To fix this issue, please enroll in an authorized Duo Two Factor method.
Note: Support for phone call and SMS text message authentication are being removed from Duo. These methods are available only during your initial device enrollment. After enrollment, you will need to use Duo Mobile (push notifications or passcodes) or another supported method (link to FAQ).
Follow this guide to complete device enrollment: Setting up Two Factor Authentication on a Mobile Device
Support
For the most efficient support experience, please submit a ticket using the request form. Alternatively, contact your campus Help Center location via email, by phone, or in person.
- Email: nusupport@nebraska.edu
- UNK: (308) 865-8363 | Calvin T. Library, Circulation Desk
- UNL: (402) 472-3970 | Love Library South, Room 31
- UNO: (402) 554-4357 | Criss Library, First Floor