 Migrated Students

Upon the first login of Microsoft Applications (Word, Excel, PowerPoint, etc.) in both the desktop version and web version, some devices are popping open a Privacy notice that causes the window to be grayed out which does not allow you to access the file to make edits.

Upon launching a Windows desktop version of New Outlook, a window may pop up with a message telling users: You don't have access to this or Your sign-in was successful but you don't have permission to access this resource.
After closing that window, a new window pops up with the options to continue or choose another account. However, picking either option causes a login loop of entering the correct credentials but never successfully logging into Outlook.

On devices running Windows, Outlook may retain sign-in information following an account migration. These instructions below can be used to remove old sign-in information from a personal device's Outlook to allow new sign-in information to be used.

When first logging into the web version of Microsoft or a specific Microsoft Application (Word, Excel, PowerPoint, etc.), you are probably used to seeing a list of recently accessed files. However, during the migration the recently accessed items have been reset and it appears there are no longer any files.

This article describes the process for updating the login credentials for the Microsoft Applications on iOS and Android devices post-migration. The example is given for Outlook on an Android device, but the process can be applied for other applications.

This article describes the process for updating the login credentials for the Microsoft Applications on iOS devices post-migration. The following example is given for Outlook on an iPhone, but the process can be applied for other applications on iOS as well.

This article describes the process for updating the login credentials for Outlook on non-University managed Mac devices post-migration.

Overview of what the TrueYou User name is and how it is used.