User Accounts and Access

Articles related to account set up and use, passwords and access to systems.

Articles (12)

A blank or white page after login credentials are accepted (Cox & Duo)

Resolution for Cox users seeing a blank or white page after logging in.

Claiming Your Identity

Instructions for new user to claim their ID

Duo - FAQs regarding deprecation of telephony authentication

This article addresses potential questions for users who are being affected by the deprecation from telephony usage in the University two factor authentication space.

Duo - Hardware Token Enrollment (Yubikey) - Mac

Multi-factor authentication (MFA) combines two concepts to allow users log in access: something users know, i.e., a password, and something users have, i.e., a hardware token. This guide will assist users in registering a new hardware token.

Duo - Hardware Token Enrollment (Yubikey) - Windows

Multi-factor authentication (MFA) combines two concepts to allow users log in access: something users know, i.e., a password, and something users have, i.e., a hardware token. This guide will assist users in registering a new hardware token.

Duo - Instant Restore - Android

How to restore Duo-protected accounts on Android from Google Drive

Duo - Instant Restore - iOS

How to restore Duo-protected accounts with Instant Restore from iCloud

Duo - Setting up Two Factor Authentication on a Mobile Device

Instructions for setting up the Duo Mobile app

Duo - Verified Push Risk-Based Authentication

Duo risk-based authentication require more stringent proof of identity for login attempts under questionable circumstances.

Grouper - Provisioning Groups to Active Directory

This article will instruct a user on how to provision Grouper groups to campus active directories using available Grouper Shell (GSH) templates.

Resetting your Password

This article gives general instructions for resetting your password.

Using Forgot your Password to Reset your Password

Instructions for using the Forgot Password function in TrueYou to reset your password.