ITS Help Centers

The ITS Client Services team has dedicated staff available in Help Centers on all three campuses to assist faculty, staff, and students with various IT services. Please contact the Help Center for technical support with any university service if you're unable to find the information you need on this site in the Services Catalog or Knowledge Base.

Getting Started

Popular Services

Popular Knowledge Base Articles

Benefits & Features

Our primary support areas include questions and problems related to:

  • Campus network connections
  • Password and two-factor authentication (Duo) issues
  • University email accounts (Microsoft 365)
  • University-wide applications (Canvas, Zoom, etc.)
  • Basic computer troubleshooting


Students, faculty, and staff are eligible for support from the ITS Help Center.


ITS has Help Center locations on campus in Kearney, Lincoln, and Omaha.



  • East Entrance Building (EEB)



Remote Support Hours

The Help Center team is available by phone Monday through Friday from 8:00AM to 7:00PM, except on university holidays

Limited phone support is available nights and weekends from our after-hours answering service.

You can open a ticket at any time, day or night, using a request form through this client portal or by emailing


Walk-in Support Hours


  • Love Library South - Monday through Friday from 8am - 7pm
  • Filley Hall - Monday through Friday from 8am - 4:30pm
  • 402-472-3970 or toll free at 866-472-3970


  • East Entrance Builing - Monday through Friday from 8:00AM to 5:00PM
  • 308-865-8363


  • Eppley Administration Building - Monday through Friday from 8:00AM to 5:00PM
  • Criss Library - Tuesday through Thursday 1:00PM to 5:00PM
  • 402-554-4357 or toll free at 866-866-2721

Related Services

Submit a Ticket

Related Articles (4)

Instructions for connecting to the eduroam Wi-Fi network.
Instructions for setting up the Duo Mobile app
Answers to common email questions
This article gives general instructions for resetting your password.


Service ID: 111
Thu 1/11/24 1:38 PM
Mon 7/15/24 11:55 AM

Service Offerings (1)

IT Support Request
Additional tech support resources, including popular services and knowledge base articles.